Our return and refund policy is specifically designed for the perishable nature of our products. As such, we are unable to accept returns. However, we prioritize your satisfaction and are committed to the quality and freshness of our products upon delivery.

If your order is not delivered or arrives in an unsatisfactory condition, we offer a solution in the form of a refund or replacement. Please note, in cases where a refund is the desired outcome, we provide refunds as store credits only. To initiate a refund or replacement, contact us within 24 hours of receiving your shipment by sending an email to our customer service at crabstoyouonline@gmail.com.

In your email, include your first and last name, your order number, and a brief description of the issue. Attaching photographs can be very helpful for us to understand and promptly address your concerns.

We treat each case with utmost care, aiming to resolve any issues quickly and to your full satisfaction. Our goal is to ensure a positive and satisfactory experience with our products and service.